No. Transi WhatsApp works directly within WhatsApp, so there’s no need to download an additional app.
If you already use WhatsApp, you can access the Transi WhatsApp experience directly from your account to validate eligible transactions, receive updates, access available services, get step-by-step guidance, and connect with Transi Customer Support when you need assistance.
If you don’t have WhatsApp or prefer not to use it, you can still receive your eligible Cash Pickup transfer by visiting a participating Transi Network location, where you can complete the required identity and transaction validation in person.
For additional guidance on how to use Transi WhatsApp and its different features, visit our Transi WhatsApp video tutorials, where we’ll guide you step by step through each process.
