Always communicate with Transi through our official channels and never share sensitive personal or transaction information with anyone you do not know or trust.
Never share your password, OTP, reference number, transaction number, or other security credentials with a third party. Transi will never contact you unexpectedly to ask for your password or OTP, or ask you to send money to verify, unlock, or resolve a transaction.
For certain transactions or Customer Support requests, Transi may ask you to confirm specific information, such as your reference number or transaction number, as part of the verification process. Always make sure you are communicating through an official Transi channel before providing any information.
Be cautious of unexpected calls, WhatsApp messages, emails, links, or requests claiming to be from Transi, especially if they pressure you to act immediately, send money, or disclose sensitive information.
If you are ever unsure whether a communication is legitimate, do not respond, click any links, or share information. Contact Transi Customer Support directly through one of our official channels to verify the communication.
If you believe someone is impersonating Transi or attempting to defraud you, report it to us immediately.
