No problem. If you lose or can’t find your pickup code (OTP), simply contact Transi WhatsApp again. The assistant will guide you through the process and, after any required verification, help you retrieve or receive your pickup code again.
You can also visit a participating Transi Network location to collect your transfer without the OTP. You’ll need to complete the required identity and transaction validation in person before your money can be released.
If you need additional assistance at any point, you can request to connect with a Transi Customer Support representative for personalized help.
