Do not share your OTP, password, reference number, transaction number, or other sensitive information with anyone who contacts you unexpectedly.
Transi will never contact you unexpectedly to ask for your OTP or password, or ask you to send money or provide security credentials to verify, unlock, or resolve a transaction.
In certain situations, Transi Customer Support may ask you to confirm your reference number, transaction number, or other information to assist you with a transaction. Only provide this information when you are communicating through an official Transi channel.
If you are unsure whether a call or message is legitimate, do not provide any information. Contact Transi Customer Support directly through one of our official channels to verify the communication.
