If your domestic transfer has not been collected by the beneficiary, you can request to cancel the transaction and receive a refund.
Before a cancellation can be processed, Transi will first verify the status of the transaction to confirm that the funds have not already been collected.
If the transaction is eligible for cancellation, the sender can initiate the cancellation and refund process by visiting a participating Transi Network location or by contacting Transi Customer Support. Our team will guide you through the required validation and next steps to complete the process and receive your refund.
If the beneficiary has already collected the money, the transaction can no longer be canceled.
