The recipient’s information must match the information provided for the transaction. If any required information is incorrect and the recipient is unable to successfully complete the identity or transaction validation process, the money cannot be collected.
If there is an issue during the validation process, Transi WhatsApp provides access to Customer Support to help guide the recipient, explain the issue, and assist with the next steps.
If the transaction or recipient information needs to be corrected or confirmed, the recipient should contact the sender to verify the information before attempting to complete the validation and Cash Pickup process.
For additional assistance and available support options, please see Customer Support.
