For Cash Pickup, your recipient’s name on the transfer should match the name on their valid government-issued ID. If the information does not match, the recipient may not be able to collect the money.
If you notice an error or difference in the recipient’s name, contact Transi Customer Support through one of our official channels as soon as possible. Our team will review the transaction and guide you through the appropriate steps to correct the information, if the transaction is eligible for changes.
We recommend always entering your recipient’s full name exactly as it appears on their valid Dominican cédula or passport when setting up a Cash Pickup transfer.
