If your transfer shows as unavailable when you try to collect it at a Transi Network location or another participating Transi Cash Pickup location, contact Transi Customer Support through one of our official channels so we can verify the status of your transaction and guide you on the next steps.
As part of the verification process, you may be asked to provide your name, transaction number, or reference number.
You can also check the status of your transfer through Transi WhatsApp before or during your visit.
